A respectable spot to take your vehicle for service should offer the following guarantees. Specifically, you should look for a written warranty and a history of good service. If a shop stands behind their repairs with strong warranties, you can have added confidence that they’ll get the job done right the first time. You can learn more about warranty issues from Jeff Bartlett, deputy auto editor for Consumer Reports magazine.
Customer service is essential. Auto repair shops should have a clean, modern facility and courteous staff. The technicians should be trained in the methods recommended by the manufacturer of your vehicle. You should look for evidence that they have taken advanced courses and have received automotive service excellence certifications. You should also look for reviews and testimonials from previous customers to make sure the auto repair shop is legitimate.
Before allowing repairs, ask for an estimate. An estimate should specify exactly what the repairs will cost and include the parts and hours needed. If the estimated cost is higher than the actual repair cost, the shop must obtain approval from you before making any final decisions. Additionally, if the repairs exceed the estimated amount, the shop may have to tear down and reassemble your vehicle. You should always ask to see this estimate in writing. Keep a copy of everything for your own records.
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